You can download the app by visiting the App Store or Google Play and searching for “MochiVocab - Học Tiếng Anh”, then download the app to your phone.
MochiVocab supports Android and iOS 10.0 or higher. If your device is not compatible with the latest version of the app, you won’t be able to find or download MochiVocab.Instead, you can use the web version of MochiVocab which has all the same features as the app version.
If, when opening the Mochi app, you encounter the situation where only the Mochi logo is displayed and you cannot access the main interface, please follow the steps below to fix it:
Step 1: Download and install the 1.1.1.1 app
For Android: Download here
For iOS: Download here
Open the Google Play Store (Android) or App Store (iOS) and search for the 1.1.1.1 app developed by Cloudflare, then install the app.
Step 3: Restart the Mochi app
Make sure the Mochi app is completely closed
After activating 1.1.1.1, reopen the Mochi app and continue using it
Hopefully, the steps above will help you resolve the issue quickly. If the issue persists, please contact our support team.
In this case, try one of the following three methods:
Step 1: Try logging in on a different device or switch to a different Wi-Fi network.
Step 2: Uninstall the app and reinstall it. After logging in, don't forget to fully reload your learning data
If you are having trouble logging in, please try the following steps:
Check your learning account email and password, ensuring you have entered the correct information.
If you forgot your learning account password, use the "Forgot Password" feature to recover it via your registered email.
Check if your internet connection is stable.
If you still can't log in, please report the issue via the page: https://help.mochidemy.com/create-ticket.
If the app crashes while in use, try the following steps:
Restart your device.
Update Mochi to the latest version.
If the issue persists, report the error to the Mochi support team via the page: https://help.mochidemy.com/create-ticket, along with a brief description and the information of the device you are using.
If you encounter this situation, please follow these steps:
Check your payment details in the transaction history of your bank account or e-wallet to ensure the transaction was completed
Take a screenshot or save any payment evidence such as receipts or transaction details.
If you encounter this issue, try the following steps:
Restart the app or your device
Make sure you are using the latest version of the app, if not, update it right away.
Clear the app's cache.
If the problem persists after following these steps, report the issue to Mochi via the page: https://help.mochidemy.com/create-ticket.
If you notice the missing save button when looking up words, you can report it to Mochi so the technical team can add this feature! Follow these steps:
Take a screenshot of the interface without the save button
Send a bug report via the page: https://help.mochidemy.com/create-ticket, along with the screenshot and a detailed description of the issue you're experiencing. Mochi will quickly check and fix this issue to improve your learning experience!
If you notice missing audio when looking up words, you can report it to Mochi so the technical team can add the audio for that word! Follow these steps:
Take a screenshot of the interface showing the word without audio.
Send a bug report via the page: https://help.mochidemy.com/create-ticket, along with the screenshot and a detailed description of the issue you're experiencing. Mochi will quickly check and fix this issue to improve your learning experience!
If you notice grammar or spelling errors in the learning content, you can report them by following these steps:
Take a screenshot of the content with the error.
Send a bug report via the page: https://help.mochidemy.com/create-ticket. Don't forget to attach the screenshot and include a brief description of the error you encountered!
The total number of words in the 5 level columns only includes words that are in the active (review) state. The total number of words you have learned includes both active words and those in "hibernation."
So, if you see a discrepancy between the two numbers, it's because some words have been "hibernated" and don't appear in reviews.
Before contacting the Mochi support team, please check the Frequently Asked Questions (FAQ) for the quickest answers.
If you cannot find a suitable answer for your issue, you can contact the Mochi support team through one of the following channels:
Email: mochidemy@gmail.com
Facebook Fanpage: m.me/Mochidemy
Student group MochiMochi – Học tiếng Anh
Tips: Please describe your issue clearly, along with screenshots (if available), so Mochi can assist you quickly and effectively.
